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In Italian

How to turn haters into energy for your business

John Hater is sitting there, in front of his pc in a dark corner of the living room. The tv is turned on in the background while he’s feeling like writing your hotel review on TripAdvisor in a mixture of rage and revenge.

They insult you, they lie on social networks, they steal from your rooms… those are the guests you would never want but you bend your head to, obeying the old rule "the customer is always right”.

But today, during the panel, we’ll show you why having haters in your business is good and why without them you could not exist!

Presentation cured by: Vertical Media


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