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Apri/Chiudi

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Hall

 09:00

Incredible India

To talk about Asia and its myriad facets, let’s start with a country filled with contradictions, where a sense of “discovery” and the importance of the “experience” are compelling still today. We want to tell you everything about tourism in this country, from the wonder of a trip to India to the needs of a.. Read more »

 10:00
 11:00
 12:00
 09:00

The Prons and Cons of Revenue

Revenue Management has always been a key topic in the BTO program.

We started talking about it ten years ago with Andrew Morsi.

Let’s look at what has changed since then and what track new platforms like LodgIQ are following.

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Keynote Speaker
Andrew Morsi eRevMax
Fabian Bartnick LodgIQ

Talkback
Wilko Weber Swiss Hospitality Solutions
Luciano Scauri SKL International Consulting

  • youtube
  • slideshare
 10:00

Customer experience & Digital Engagement

Digital engagement is like a set table, every company needs everything to be in perfect order, although the table may not be used.

Businesses are increasingly dealing with new tools. It’s a rather big problem…

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Keynote
Raimondo Gissara #BE

Talkback
Giovanna Manzi BTO2017 | TEN
Sandro Moretti Simple Agency

Moderator
Maria Teresa Lamberti Giornalista RAI

  • youtube

A tribe snapping photographs. #Instagram as alphabet of the images

Instagram has transformed everyone into image producers and opened the doors to the photographic language: photography became the privileged instrument to narrate about the world and contemporaneity. Until a few years ago, it was necessary to be skilled and have the right instruments to make photographs, but nowadays with the diffusion of the smartphones and.. Read more »

The way to innovate

Something we have yet to understand in the world of travel is what direction innovation will take over the next ten years.

We are anticipating even more extensive changes than those already experienced, while seeking to increase our understanding through one of the most dynamic companies in travel innovation.

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Keynote Speaker
Olaf Slater Sabre

Talkback
Fernando Olivera Snapshot

Moderator
Mirko Lalli Travel Appeal

  • flickr
  • slideshare
 11:00
 12:00

Healing Hotels of the world

Adaptability to Change – How to Succeed in a Fast Paced Me-World How can we as a global community stay committed to our personal wellbeing and adapt to the technological acceleration that will continue to grow? The fast paced Me-World is for many of us simply overwhelming. We are constantly under the pressure to be.. Read more »

  • slideshare
 14:00
 15:00

Destinations models en Route

Cities are installing ever more advanced digital connections.

Can they be the answers to an integrated distribution of tourist services?

We look at the situation in three cities: Florence, Prague, and Tel Aviv.

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Keynote
Carlotta Ferrari Destination Florence

Talkback
Jana Hudcova City of Prague
Yadin Katz Tel Aviv Global

Moderator
Antonio Pezzano
DMI

  • youtube
 16:00

The digital life of an Airline

KLM has always been the worldwide leader in digital airline innovation.

Its ideas and campaigns have always been at the forefront, considered the best not just within the industry.

At BTO, we have cited them for years and finally, after years of insisting, we will have their own representative on stage.

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Keynote Speaker
Carolijn Hauwert KLM Airlines

Talkback
Marco Carrai Toscana Aeroporti S.p.A.

Moderator
Miriam Bertoli Formatrice

  • youtube
  • slideshare
 17:00

There is always a second chance

Secondary ticketing is just a revenue management system applied to tickets for attractions, concerts, and sports events.

This well-known practice used by hotels and airlines now also has been widely implemented in the secondary ticketing field.

A panel not to be missed.

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Keynote Speaker
Franz Blechschmidt Smart Pricer

Talkback
Lorenzo Lopez Box Office
Mariangela Gabriele Maggio Musicale Fiorentino

Moderator
Emanuele Mansueti Ars Hotels

  • youtube
  • slideshare